SÍ Extranjería SL

TERMS AND CONDITIONS OF USE AND PRIVACY POLICY

1. General Information

This website and the immigration procedure management platform (hereinafter, the "Platform") are owned by SÍ Extranjeria SL, with registered office at Sagunto 8 bajo, CP46009, Valencia, NIF B25888025, registered in the Mercantile Registry, and contact email info@siextranjeria.com.

Access to and use of the Platform, as well as the contracting of services offered through it, imply full and unreserved acceptance of these Terms and Conditions of Use and this Privacy Policy (collectively, the "Conditions").

2. Purpose of the Platform (Immigration Services)

The Platform is intended to facilitate foreign individuals and their families in the management, preparation, and processing of applications and documents before the competent Public Administration in immigration matters, as well as the provision of related advisory and documentary support services (e.g., residence permits, renewals, social integration/arraigo, nationality, family reunification, etc.).

The use of the Platform allows the User to:

Register and create a user account.
Upload and manage documentation necessary for procedures.
Contract immigration advisory and administrative management services.
Make payments via card, transfer, or cash through collaborating entities.
Receive communications related to the services, including email and SMS notices.

3. User Status and Registration

Any natural or legal person who accesses, registers, or uses the Platform shall be considered a "User".

By registering, the User declares:

To be over 18 years of age and have sufficient legal capacity to contract.
That the data provided is true, accurate, and complete, and undertakes to keep it updated.
That they will use the Platform in accordance with the law, good faith, public order, and these Conditions.

Access to certain functionalities requires the creation of an account through a registration form and the choice of a password. The User undertakes to keep their password confidential, not to transfer it to third parties, and to immediately notify any unauthorized use or security incident.

SÍ Extranjeria SL may suspend or cancel a User's account when it detects use contrary to the law, the Conditions, or in a fraudulent manner.

4. Nature of Services and Absence of Result Guarantee

SÍ Extranjeria SL services consist of:

Analyzing the User's situation, advising them on possible legal routes, and preparing the relevant documentation and applications.
Submitting, where appropriate and contracted, applications to the competent Administration, or assisting the User in submitting them.

This is an obligation of means and not of result:

The granting, denial, filing, or any other resolution of immigration files corresponds exclusively and discretionally to the competent Public Administration, in accordance with current regulations.
SÍ Extranjeria SL is not part of the Administration nor can it guarantee in any case the obtaining of an authorization, permit, visa, or favorable resolution.

The User expressly acknowledges that:

The success or failure of the procedure depends on the fulfillment of legal requirements, the assessment made by the Administration, the documentation provided, and personal and regulatory circumstances beyond the control of SÍ Extranjeria SL.
The denial or unfavorable result of a procedure, by itself, does not generate a right to compensation against SÍ Extranjeria SL, unless the existence of willful misconduct or gross negligence directly attributable to the professional performance of SÍ Extranjeria SL is proven.

5. Responsibility of the Company and the User

5.1. Responsibility of SÍ Extranjeria SL

SÍ Extranjeria SL undertakes to:

Provide its services with the required professional diligence, in accordance with the lex artis and applicable regulations.
Inform the User, as far as possible, of documentary requirements, deadlines, risks, and possible scenarios of their procedures.

SÍ Extranjeria SL shall not be responsible for:

Lack of truthfulness, accuracy, integrity, or updating of the data and documents provided by the User.
Consequences derived from the late or incomplete provision of documents when such provision depends on the User.
Actions, delays, requirements, computer errors, or legal interpretations of the Administration or third parties outside SÍ Extranjeria SL.
Indirect damages, loss of profit, or loss of opportunities, unless mandatory law provides otherwise.

In any case, the responsibility of SÍ Extranjeria SL, if declared, shall be limited, at most, to the amount actually paid by the User for the specific service in which the error occurred, without prejudice to the coverage of the corresponding professional civil liability insurance that, where appropriate, is required.

5.2. User Responsibility

The User shall be responsible for:

The truthfulness and legality of the information and documentation provided.
Reviewing communications sent by SÍ Extranjeria SL and the Administration, especially deadlines and requirements.
Informing SÍ Extranjeria SL of any relevant change in their personal or administrative situation that may affect the procedure.

6. Uploading Documents and User Content

The User may upload to the Platform documents and personal data necessary for the provision of services (e.g., passport, NIE/TIE, certificates, receipts).

The User declares that:

They are authorized to provide said documents and that they do not violate third-party rights.
They will not include illegal, offensive, malicious content or content that may damage the Platform's systems.

SÍ Extranjeria SL may reject, block, or delete documents when:

There are indications of falsehood, manipulation, illegality, or fraudulent use.
They are not necessary or are manifestly inappropriate for the contracted service.

7. Contracting Services and Payments

The contracting of services is carried out through the process enabled on the Platform:

Selection of the immigration service or service package.
Review of the description, specific conditions, and total price (taxes included).
Order confirmation.
Selection of the available payment method (card, transfer, cash, or others).
Final confirmation and receipt of proof on screen and/or by email/SMS.

Payments are managed through secure payment gateways and financial entities; SÍ Extranjeria SL does not store the User's full card details.

In case of transfer or cash payment through collaborating entities, the User will receive detailed instructions, references, and deadlines to make the payment. Failure to meet these deadlines may lead to the cancellation of the order.

The User shall have the right to receive an invoice for the contracted services, which may be sent in electronic format.

8. Right of Withdrawal and Cancellations

The right of withdrawal and cancellation conditions shall comply with consumer and user regulations, considering the nature of immigration services (services that may be considered started or completed before the general withdrawal period).

It will be specified in each service:

Whether or not there is a right of withdrawal.
Deadlines, conditions, and possible costs associated with cancellation.

9. Personal Data Protection and Confidentiality

9.1. Data Controller

Controller: SÍ Extranjeria SL
NIF: B25888025
Address: Calle Sagunto 8 Bajo CP 46009, Valencia
Contact Email: info@siextranjeria.com

SÍ Extranjeria SL complies with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), as well as Spanish regulations regarding information society services.

9.2. Purposes of Processing

The User's personal data will be processed to:

Manage registration, access, and maintenance of the user account.
Provide the contracted immigration advisory and procedure management services.
Manage payments, billing, and accounting.
Send necessary communications about the service (including technical SMS and emails).
Comply with legal obligations (tax, accounting, fraud prevention, etc.).
Send commercial communications about SÍ Extranjeria SL products and services when the User has expressly consented.

9.3. Data Processed

Among others, the following may be processed:

Identification data: name, surname, identification document.
Contact data: address, telephone, email.
Immigration-related data: NIE/TIE, passport, family data, employment, academic or economic situation, depending on the procedure.
Access data: encrypted credentials, access logs.
Payment data: references and amounts (full card data is not stored).
Communication data: emails and SMS sent and their status.

9.4. Confidentiality and Security

SÍ Extranjeria SL and its staff undertake to maintain strict confidentiality regarding the information and documentation provided by the User, in compliance with the duty of confidentiality of the GDPR, LOPDGDD and, where appropriate, applicable professional or ethical standards.

Appropriate technical and organizational measures will be adopted to protect the data, including:

Encryption of communications between the User's browser and the Platform.
Restricted access control systems for authorized personnel.
Activity logs and backup protocols.
Secure destruction or anonymization procedures for documentation once legal or contractual conservation periods have elapsed.

9.5. Data Recipients

Data may be communicated to:

Competent Public Administrations in immigration and migration matters, when necessary for the processing of files.
Technology providers (hosting, maintenance, support).
Payment service providers (gateways, financial entities).
Communication providers (SMS and email sending).
Legal, tax, or accounting advisors, under confidentiality obligations.
Administrative or judicial authorities, when there is a legal obligation or requirement.

In the case of providers located outside the EEA, corresponding protection measures will be guaranteed (standard contractual clauses or other mechanisms admitted by the GDPR).

9.6. Conservation Periods

Data will be kept:

While the contractual relationship is in force and the user account remains active.
Subsequently, during the periods necessary to comply with legal obligations and for the attention of possible responsibilities.
Data for commercial mailings will be kept as long as the User does not withdraw their consent.

10. User Rights

The User may exercise, at any time, the following rights:

Access, rectification, and deletion of their data.
Limitation of processing.
Opposition to processing, especially for commercial purposes.
Portability, where applicable.
Withdrawal of consent, without retroactive effects.

To exercise them, you may contact info@siextranjeria.com, indicating the right you wish to exercise and attaching a copy of an identification document. You may also file a claim with the Spanish Data Protection Agency (www.aepd.es) if you consider your rights violated.

11. Consent for SMS Communications

11.1. SMS Necessary for the Service

By registering and contracting services, the User authorizes the use of their mobile phone number for sending SMS strictly necessary for the provision of the service, including:

Verification codes (OTP) to confirm the phone number.
Notices about deadlines, appointments, provision of documents, and other milestones of the procedure.
Reminders and information about pending or confirmed payments.
Notifications about status changes of their files within the Platform.

These communications are based on the execution of the contract and are considered essential for proper management of the procedures. If the User does not wish to receive these SMS, SÍ Extranjeria SL may not be able to provide certain services or guarantee their correct execution.

In no case will the SMS include more information than strictly necessary; for detailed consultation of resolutions or documents, the User must access their secure private area.

11.2. Commercial SMS (Optional)

The User may, independently, authorize the sending of SMS with commercial information about SÍ Extranjeria SL products, services, or promotions. This consent will always be express, separate from the consent for service communications, and may be revoked at any time:

From the client area.
Through the opt-out mechanisms included in each SMS.
By sending an email to info@siextranjeria.com.

The withdrawal of consent will not affect the lawfulness of commercial mailings made previously.

12. Modification of the Conditions

SÍ Extranjeria SL reserves the right to modify, at any time, these Conditions for legal, technical, operational, or business reasons. In case of substantial changes, the User will be informed clearly (for example, by notice on the Platform or by email) with reasonable notice.

If the User does not agree with the modifications, they may stop using the services and request the cancellation of their account.

13. Applicable Law and Jurisdiction

These Conditions are governed by Spanish law. Unless consumer regulations provide otherwise, the parties submit to the Courts and Tribunals of Valencia, Spain, for the resolution of any conflict derived from the use of the Platform or the contracting of services.

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